Certified Business Professional: Customer Service

Professional Certification

International Business Training Association (IBTA)

2022

About the Organization

The International Business Training Association (IBTA) was founded in 2003 to establish and maintain the global standard for essential business skills. The Certified Business Professional (CBP) certification provides an international benchmark in the form of a globally recognized business credential that assures employers of a level of excellence and reliability. IBTA employs subject matter experts (SMEs) to ensure the objectives covered in the program remain current and applicable. The CBP program equips professionals with the skills and certification required to meet and surpass international business standards.


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Highlighted Skills

Customer Service, Professional Development

About the Program

The Certified Business Professional (CBP)™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care
strategies.

The CBP™ Customer Service Certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.

Associated Skills

  • Active Listening
  • Adaptability
  • Conflict Resolution
  • Customer Feedback Management
  • Customer Relationship Management (CRM)
  • Customer Service
  • Effective Communication
  • Empathy
  • Positive Attitude
  • Problem-Solving
  • Professional Development
  • Product Knowledge
  • Sales Skills
  • Stress Management
  • Teamwork
  • Technical Proficiency
  • Time Management
View the Course Outline
Desiree' M. Slaughter

Desiree' M. Slaughter

Creative Professional, Solopreneur, Digital Creator

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