About the Program
The Certified Business Professional (CBP)™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care
strategies.
The CBP™ Customer Service Certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.
Associated Skills
- Active Listening
- Adaptability
- Conflict Resolution
- Customer Feedback Management
- Customer Relationship Management (CRM)
- Customer Service
- Effective Communication
- Empathy
- Positive Attitude
- Problem-Solving
- Professional Development
- Product Knowledge
- Sales Skills
- Stress Management
- Teamwork
- Technical Proficiency
- Time Management
![](https://i0.wp.com/desimslaughter.com/wp-content/uploads/2024/06/ibta-cbp-customer-service-certification-2022.jpg?resize=1024%2C771&ssl=1)