Customer Service Representative

DTE energy, Qualfon/Dialog-Direct

Michigan, Remote

July 2020 to Oct 2020

Job Duties: Answering inbound phone calls regarding a customer’s account Making outbound calls to follow up on customers when necessary Maintaining composure in escalated situations Building customer relationships, earning their loyalty and trust Operating accurately and efficiently in a fast-paced environment Handling multiple responsibilities at one time

About the Company

Dialog Direct, a Qualfon company, helps brands manage and personalize multichannel, multi-touch customer journeys using data-driven marketing and customer engagement services. With more than 3,500 team members across 11 locations, Dialog Direct offer a full range of sales and marketing support services.


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Highlighted Skills

Job Duties:

  • Answering inbound phone calls regarding a customer’s account
  • Making outbound calls to follow up on customers when necessary
  • Maintaining composure in escalated situations
  • Building customer relationships, earning their loyalty and trust
  • Operating accurately and efficiently in a fast-paced environment
  • Handling multiple responsibilities at one time
Desiree' M. Slaughter

Desiree' M. Slaughter

Creative Professional, Solopreneur, Digital Creator

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