Shopper & Driver

2022 to 2023

While working as an independent contractor with Shipt, I was both a Shopper and Delivery Driver. Learn more about my role and what I did.

About the Company

Shipt is a delivery service that allows you to order products from your favorite stores in your area, including local and national retailers. In addition to grocery delivery, Shipt offers delivery from a variety of other retail stores, allowing you to order everything from pet supplies to home goods, medications, and baby products. After you purchase products from a retailer using the app or website, Shipt provides many options for receiving your order, including self-pickup and scheduled or same-day deliveries. For deliveries, Shipt matches you with a shopper or driver, who packs and delivers your order directly to your door.

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Highlighted Skills

Communications, Customer Service

About my role as a Shopper

As a Shipt Shopper, I’m responsible for accurately selecting groceries and products ordered online by our customers and delivering them within the designated timeframe.

Work included:

  • Travel to chosen stores to shop and fulfill customers’ online orders using a mobile device equipped with the Shipt Shopper App
  • Provide excellent customer service by focusing on product quality and freshness when selecting items, and substituting potential out-of-stock items
  • Effectively communicate any necessary changes to an order in a timely fashion
  • Process order transactions using the in-store POS system
  • Deliver orders to customers within designated timeframes
  • Serve as an online ambassador for the store, answering questions about order delivery, the Shipt platform, and the benefits of using the service

About my role as a Driver

As a Shipt Driver, I am responsible for providing friendly service and assistance to customers when making deliveries to residences or places of business. Through Shipt, I deliver selected grocery and lifestyle products to customers’ desired locations from a local Shipt facility or store.

Work included:

  • Establishing customer relationships through prompt and courteous service.
  • Resolving customer complaints
  • Meeting and surpassing productivity targets and quality standards.
  • Evaluating customer needs, determining appropriate action, and referring their questions to management when necessary.
  • Obtaining a signature, printed name, and ID number for the signatory on all delivery invoices
  • Ensure all product is signed for at the time of the delivery and not left unattended
Desiree' M. Slaughter

Desiree' M. Slaughter

Creative Professional, Solopreneur, Digital Creator

My online portfolio highlights the skills and experiences that I have gained throughout my academic and professional career. Browse around to learn more!

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